Privacy Policy
Effective Date: [April 14, 2026]
Last Updated: [April 14, 2026]
At Faithland Recovery Center, we believe healing begins with safety, including emotional, spiritual, and practical. Protecting your privacy is paramount to providing a safe healing environment. This Privacy Policy explains how we collect, use, share, and safeguard information when you visit our website, contact us, or receive services from us, whether residential, outpatient, in-person, or virtual.
If you have questions, we’re here to help. Feel free to contact us anytime using the information at the end of this notice.
1) Scope of This Policy
This Privacy Policy applies to:
- Visitors to our website and anyone who contacts us online, by phone, text, or email
- People requesting information, insurance verification, admissions support, or scheduling
- Clients receiving therapy, treatment services, or virtual care (telehealth)
Important note: This policy includes both:
- a Website Privacy Policy (for website visitors), and
a Notice of Privacy Practices (for health information protected by HIPAA and, when applicable, confidentiality rules for substance use treatment records).
2) The Types of Information We Collect
A. Information you choose to share
When you fill out forms, call us, email us, or message us, we may collect:
- Name, email, phone number
- Basic details you provide about what you’re seeking help for
- Insurance information (if you request verification)
- Appointment or scheduling details
- Any other information you choose to include in a message
B. Website and device information (automatic)
When you use our website, we may automatically collect:
- IP address and approximate location (city/state)
- Device type, browser type, and operating system
- Pages you visit and the date/time of visits
- Referring website (if you clicked a link to reach us)
C. Cookies and similar tools
We may use cookies or similar technologies to help the website work properly and improve your experience (see Section 7).
3) How We Use Your Information
We use information to:
- Respond to your questions and requests
- Help coordinate admissions or services you inquire about
- Verify insurance benefits (if you ask us to)
- Schedule appointments and provide services (including telehealth)
- Improve our website, content, and service experience
- Maintain safety, prevent fraud, and protect our systems
- Comply with legal and regulatory requirements
We do not sell your personal information.
4) When We May Share Information (Website & General)
We may share limited information when needed to operate our services, such as with:
- Service providers who help us run our website, email, phone systems, scheduling, or analytics
- Professional advisors (legal, accounting, compliance)
- Authorities, if required by law, court order, or to protect safety
When possible, we share only what’s necessary.
5) Health Information: HIPAA and Substance Use Confidentiality (42 CFR Part 2)
When you receive services from Faithland Recovery Center, certain information may be considered Protected Health Information (PHI) under HIPAA. HIPAA requires providers to give individuals clear information about privacy practices and rights.
In some cases, especially where substance use disorder treatment records are involved, additional federal confidentiality protections may apply (commonly referred to as 42 CFR Part 2). These rules can be more strict than HIPAA about when and how certain substance use treatment information can be shared.
6) How We May Use and Disclose Protected Health Information (PHI)
Unless you give written permission (authorization) or the law allows/requires it, we protect your PHI.
A. For Treatment
We may use and share PHI to provide, coordinate, or manage your care, such as communicating with your treatment team, coordinating referrals, or supporting continuity of care.
B. For Payment
We may use and share PHI to bill for services and process payment, such as verifying benefits, submitting claims, or collecting payment.
C. For Healthcare Operations
We may use and share PHI for operational needs, such as quality improvement, staff training, licensing, accreditation, and compliance.
D. When required or permitted by law
We may disclose PHI as allowed or required by law, including in circumstances such as:
- To comply with a legal requirement (e.g., certain reporting obligations)
- To help prevent or lessen a serious threat to health or safety
- For certain public health activities
- For oversight activities (audits, inspections, licensing)
For substance use treatment records, additional restrictions may apply and may require specific consent depending on the situation.
7) Your Choices and Rights (HIPAA)
Depending on your situation and applicable law, you may have the right to:
- Request access to your health records
- Request corrections to your records
- Request confidential communications (e.g., a different phone number or address)
- Request restrictions on certain uses/disclosures (in some cases)
- Get a copy of this Notice
- Receive a list of certain disclosures (in some cases)
- File a complaint if you feel your privacy rights were violated
To exercise these rights, contact us using the information in Section 12.
8) Website Cookies, Analytics, and Tracking
We may use cookies and analytics tools to understand how visitors use our website and to improve performance.
Examples include:
- remembering preferences
- measuring page traffic and engagement
- ensuring the website functions correctly
You can control cookies through your browser settings. Note: Disabling cookies may affect some site features.
9) Text Messages, Phone Calls, and Email
If you contact us by phone, text, or email:
- We will use your information to respond to and support your request.
- Standard messaging/data rates may apply (your carrier decides).
- Email and text are not always fully secure. If you prefer, ask us about more secure communication options.
10) Telehealth (Virtual Therapy) Privacy
If you receive virtual services:
- We take steps to protect your privacy and use appropriate safeguards to secure communications.
- You are encouraged to join sessions from a private location and use a secure internet connection when possible.
- If you have concerns about telehealth privacy, ask us, and we’ll help you make a plan that feels safe.
11) Data Security and Retention
We use reasonable administrative, technical, and physical safeguards to help protect your information. No system can be guaranteed 100% secure, but we work to protect your information with care and intention.
We retain information only as long as needed for treatment, operations, legal requirements, and recordkeeping obligations.
12) Children’s Privacy
Our website and services are not intended for children under 18. If you believe a child has submitted information through our website, contact us, and we will address it.
13) Changes to This Policy
We may update this Privacy Policy from time to time. The “Last Updated” date at the top will reflect the most recent version. Updated versions will be posted on our website.
14) Contact Us (Privacy Questions or Complaints)
Faithland Recovery Center
Attn: Privacy Officer
Address: 4425 W Olive Ave Ste 140, Glendale, AZ 85302
Phone: 480-790-7418
Email: [info@faithlandrecoverycenter.com]
You may also file a complaint with the U.S. Department of Health & Human Services Office for Civil Rights (OCR). We will not retaliate against you for filing a complaint.
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